Performance

Annual Report 2007/2008 and Performance Plan 2008/2009

Changing Gear: Our Corporate Plan sets out what we intend to do. Changing Gear keeps us focussed on achieving our goal of excellence.

Changing Gear is all about what we intend to do, but what about results? We are a publicly funded organisation and we are accountable to the people of North Norfolk for our performance. We appreciate the significance of this and we regularly provide information to show if we have achieved the outcomes we think will bring real benefits to the District. This annual report and performance plan is a key way of providing this information in a comprehensive and accessible way.

This Annual Report and Performance Plan provides the opportunity to present and assess achievement against our targets and delivery of our plans. This will enable us to assess our progress in achieving our Corporate Plan objectives.

The document presents an overview of how we are progressing against each of our service priorities and our organisational development plan. Our Service priorities are designed to:

Support and encourage active sustainable communities,
Protect and sustain our natural environment and built heritage, and
Deliver first class resource management to provide excellent services and the best outcomes for the district.

You can see for each of these service priorities our progress in achieving our targets, the key actions we have taken in the last year and the key developments we have planned for 2008/09. This document is a key tool for assessing our performance and making decisions about the future.

Annual Report 2007/08 and Performance Plan 2008/09

Annual Report 2007/08 Appendix 1 - Key Performance Indicator Results and Targets
"Appendix 1 - Key Performance Indicator Results and Targets" includes the national set of Best Value Performance Indicators that all Councils use to monitor and improve their performance in delivering services to local people plus our local targets set within our Corporate Plan. It shows our performance towards achieving the targets set in last year's plan and sets targets for each of the next three years.

Annual Report 2007/08 Appendix 2 - Organisational Development Plan Progress Report
"Appendix 2 - Organisational Development Plan Progress Report" presents a full set of progress reports for our organisational development plan.

We would welcome any comments on the usefulness of these documents and any suggestions you may have to improve them. We would also welcome any questions you may have about our performance. Please send your comments or questions to performance@north-norfolk.gov.uk

Previous annual report and performance plans are available below.

• Annual Report 06/07 and Performance Plan 07/08 (PDF 250Kb)
• Annual Report 06/07 and Performance Plan 07/08 Appendix 1 - Key Performance Indicator Results and Targets (pdf 1697kb)
• Annual Report 06/07 and Performance Plan 07/08 Appendix 2 - Organisational Development Plan Progress Report (pdf 76kb)
• Annual Report 06/07 and Performance Plan 07/08 Appendix 3 - Satisfaction Surveys Technical Information (pdf 20kb)
• Our Annual Report 2005/2006 and Performance Plan 2006/2007 (PDF, 2.83Mb)
• Addendum 2006 (PDF, 27Kb)
• Best Value Performance Plan 2005-2006 (pdf 926kb)
• Best Value Performance Plan 2004-2005: Statutory Audit Opinion (pdf 75kb)
• Audit Commission Amendments to BVPP 2004/2005 (MS Word 49kb)
• Best Value Performance Plan (BVPP) 2004 (pdf 1.36Mb)
  
  

Best Value Performance Indictators General Satisfaction Survey for 2006/07

The results of the Best Value Performance Indictators General Satisfaction Survey for 2006/07 which the Council are required to undertake have been published.

Final North Norfolk Report 2007 (.PDF 618Kb)

Satisfaction Surveys Technical Information presents the technical information about the conduct of the recent user satisfaction surveys which are carried out nationally every three years. A total of five surveys provide information for a range of indicators. Three of those surveys provide indicator information relevant to North Norfolk District Council. The most recent was carried out in 2006/07.
Satisfaction Surveys Technical Information

For more information contact performance@north-norfolk.gov.uk